CampusWorks is seeking an Infrastructure Engineer to deliver secure, reliable, and scalable technology solutions for higher education client institutions. The Infrastructure Engineer supports the design, maintenance, and optimization of network, server, and desktop environments—providing essential hands-on technical expertise and strong collaboration skills. This position offers exposure to a wide range of technologies, including server OS management, virtualization, scripting, and classroom technology systems, while operating in a supportive, growth-oriented environment.
Responsibilities
Administer and maintain mission-critical Windows and Linux servers in virtualized (VMware, Hyper-V) and cloud (Azure, AWS) environmentsDevelop and maintain scripts (PowerShell, Bash, or Python) to automate tasks, improve system performance, and streamline operational workflowsConfigure, deploy, and support Windows and macOS desktop systems, ensuring optimal performance and consistent user experiencesTroubleshoot endpoint, connectivity, and authentication issues by analyzing logs, configuration data, and network trafficCollaborate with network engineers to monitor and maintain connectivity, resolving LAN/WAN/Wi-Fi issues as they ariseSupport AV systems and classroom technology, ensuring seamless integration of instructional and collaboration tools for campus environmentsParticipate in user access and permissions management, maintaining secure, compliant data access for managed services clientsMonitor systems using tools such as ConnectWise, SolarWinds, or similar platforms; identify issues and escalate complex problems to senior team members when necessaryFollow security best practices in all system and network configurations, applying updates and patches in compliance with FERPA, GLBA, and institutional standardsAssist with periodic security audits, documenting findings and corrective actions to maintain complianceMaintain detailed and accurate infrastructure documentation, including system configurations, troubleshooting procedures, and setup processesProvide day-to-day leadership, coaching, and performance management for the Network Administrator and two Desktop Technicians, fostering collaboration and accountability across the teamEnsure consistent service delivery, prioritization of tasks, and professional development for team membersSupport administrative and operational tasks such as inventory management, vendor coordination, and IT reportingDemonstrate strong soft skills, including communication, teamwork, organization, and adaptability in a client-focused environmentOccasional travel to client sites, as needed
Qualifications & Requirements
Hands-on experience administering Windows and Linux server environmentsExpertise with virtual machines (VMware, Hyper-V) and scripting (PowerShell, Bash, or Python)Strong proficiency in Windows and macOS desktop configuration, deployment, and supportWorking knowledge of networking, AV systems, and classroom technologyExperience with Active Directory Services and Azure User Management, including AD administration, group policy, RBAC, OUs, and security groupsExperience supporting Microsoft 365 and Exchange environmentsExcellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical stakeholdersProven ability to lead and develop team members, fostering a culture of collaboration and continuous improvementStrong organizational and leadership skills to manage priorities, resources, and administrative functions effectivelyDemonstrated ability to collaborate effectively across departments to align infrastructure solutions with business objectivesCommitment to continuous learning and staying current with emerging technologiesAssociate’s degree in a related field or equivalent professional experienceMinimum 3 years of experience in a technical IT role, including team leadership or supervisory experience
Preferred Qualifications
Bachelor’s degree in a related fieldExperience within a managed services environmentExperience working in higher educationExperience supporting AV and classroom technologiesRelevant certifications such as Microsoft 365, VMware VCP, Azure Fundamentals, Veeam VMCE or equivalent experience with multi-vendor environments
