Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.
Job Overview
We are seeking a Mission Support Software Engineer to ensure the operational success of Saronic’s autonomous systems in customer environments. This role is focused on software readiness, system stability, troubleshooting, and customer mission support, serving as a critical bridge between deployed systems, customer operations, and internal engineering teams.
Unlike forward-deployed or product focused engineering roles, this position emphasizes operational execution over feature development. You will work closely with customers, Field Service Representatives (FSRs), depot teams, and internal software engineers to support system bring-up, diagnose issues, and ensure deployed software performs reliably during real-world missions.
You will play a key role in enabling customer success—keeping systems running, restoring capability when issues arise, and translating operational feedback into actionable improvements for Saronic’s software teams.
Key Responsibilities
Mission & Operational SupportSupport customer activities during system activation, operational readiness programs, training events, and live missionsParticipate in system bring-up activities alongside depot teams and Field Service RepresentativesProvide software support during customer operations, both on-site and remotelyEnsure deployed systems are configured, validated, and mission-ready prior to operational use
Software Troubleshooting & DiagnosticsPerform remote and on-site troubleshooting of deployed system software, diagnostics, and telemetryAnalyze logs, system state, and network behavior to identify root causes of software issuesSupport recovery actions including configuration corrections, restarts, updates, or rollbacks as neededEscalate complex issues appropriately while minimizing mission impact and operational risk
System Stability & ReadinessValidate software baselines, configurations, and dependencies for mission useSupport software updates, patches, and configuration changes in controlled operational environmentsMonitor system health and performance to proactively identify risks to mission executionOperate with a strong bias toward safety, stability, and predictability in customer environments
Customer Engagement & EnablementServe as a software-focused technical point of contact for customers during deployments and operationsAssist operators in understanding system behavior, limitations, and recovery proceduresWork in secure and controlled environments in accordance with customer and program requirements
Feedback Translation & Internal CollaborationCapture and synthesize customer feedback, operational issues, and mission observationsDevelop structured internal updates and reports based on field experiencePartner with internal software teams to translate operational issues into actionable improvementsContribute to continuous improvement of software supportability, usability, and reliability
Documentation & Process ImprovementDocument troubleshooting workflows, common failure modes, and recovery proceduresContribute to operational best practices for deployment, support, and sustainmentHelp improve internal readiness, support, and mission execution processes over time
Qualifications
RequiredStrong software engineering background with experience in Python, C++, Rust, or similar languagesExperience supporting deployed software systems in operational, fielded, or customer-facing environmentsAbility to diagnose and troubleshoot complex systems using logs, telemetry, and diagnosticsUnderstanding of networking fundamentals including TCP/IP, UDP, and distributed systems behaviorComfortable working across software, hardware, and operational teamsWillingness to travel up to 50% to Saronic and customer locationsAbility to obtain and maintain a security clearance
PreferredBackground in robotics, autonomy, embedded systems, or complex distributed platformsExperience supporting systems in maritime, defense, aerospace, or other mission-critical domainsFamiliarity with sensors such as cameras, radar, GPS, and IMUs from an integration or support perspectiveExperience working alongside field service, depot, or sustainment teamsStrong written and verbal communication skills for customer-facing and internal reporting contexts
