Senior Backend Engineer- AI Agents
Level AI • INLevel AI is on a mission to turn every customer interaction into a strategic advantage. Our AI-native platform helps enterprises transform contact centers from cost centers into engines of customer intelligence, operational efficiency, and business growth. By combining advanced AI with deep domain understanding of customer experience, Level AI empowers teams to unlock actionable insights, automate workflows, and deliver more consistent, higher-quality support across the customer journey.
Headquartered in Mountain View, California, Level AI is a Series C company backed by leading investors including Battery Ventures and ENIAC. Our platform leverages Large Language Models and Custom Small Language Models (SLMs) to power AI Agents across the entire CX journey—customer-facing agents, agent-assist, and backend automation—along with deep conversation analytics for QA, coaching, and insights.
With a fast-growing team in India, we are building a strong engineering presence in Noida to drive innovation across our platform.
As a Senior Backend Engineer – AI Agents, you will play a critical role in building the scalable backend systems that power Level AI’s next-generation AI Agents. These systems operate in real-time, high-volume enterprise environments and are central to delivering intelligent, production-grade AI experiences.
This role is based in Noida (Delhi NCR) with a hybrid work model (2–3 days/week in office).
You will work at the intersection of distributed systems, cloud infrastructure, and AI-powered applications—bringing agentic AI capabilities into production at scale.
What you’ll get to do at Level AI (and more as we grow together):
Design, develop, and maintain scalable backend architectures powering Level AI’s AI Agents and platform services
Collaborate with frontend, machine learning, product, and solutions teams to deliver end-to-end customer experiences
Improve system scalability, reliability, and availability across production environments
Optimize backend performance (latency, throughput, large-scale data processing)
Build and maintain robust APIs and service interfaces (REST/gRPC)
Drive best practices in system design, observability, security, and cost optimisation.
Contribute to architectural decisions for scaling enterprise-grade AI systems
We'll love to explore more about you if you have:
Bachelor’s degree in Computer Science or related field (top-tier institutions preferred)
2+ years of experience in backend engineering, distributed systems, or cloud infrastructure
Strong experience with API design and protocols (REST, gRPC)
Experience building scalable, high-performance backend systems in production
Strong understanding of databases (SQL and NoSQL) and query optimization
Experience with Docker, Kubernetes, and microservices architectures
Experience with cloud platforms (AWS, Azure, or GCP)
Exposure to AI/ML systems, conversational AI, or agentic workflows is a strong plus