Senior Engineering Manager

Hybrid

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.

Our Impact: Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!

Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Applicants must be currently authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future.

About the Role

Artera’s Engineering team is looking for a talented Senior Engineering Manager to lead a team of 4-6 engineers with scope that may expand to multiple teams as business needs evolve. The team is a high-impact, flexible squad that intersects with multiple teams across the organization to handle integrations, authentication, and critical government contract work. You will be directly responsible for ensuring your agile team delivers with high quality and velocity, acting as a "player coach" who is willing to be hands-on to ensure clear accountability and a high technical bar. This is an exciting opportunity to influence decisions across the broader engineering organization and drive organizational effectiveness and scalability beyond a single team.

Responsibilities

Team Development: Coach, mentor, and guide engineers in technical skills, career growth, and communication, ensuring a continuous focus on building and scaling high-performing individuals.

Technical Leadership: Uphold a high technical bar through rigorous code reviews, design discussions, and technical decision-making. Foster strong security and compliance practices, and stay hands-on with the code when needed to support delivery and set the standard.

Hiring & Retention: Conduct interviews and build stable, high-performing teams, specifically focusing on providing stability for a team that has seen recent management rotations.

Operational Excellence: Review existing processes and proactively offer improvements rather than just following established workflows.

Execution & Delivery: Own outcomes end-to-end. Ensure tradeoffs are explicit, commitments are met, and misses are identified early through proactive escalation.

Strategic Collaboration: Partner in a Triad structure with Product and Design. Navigate the team through a fast-paced environment with constant change and shifting priorities, including AI-assisted development.

Accountability: Ensure that leadership is never surprised by team status and that a deep level of trust is built with the engineers.

Player-Coach Mindset: Maintain a "must-have" mindset for hands-on work; while not coding daily, you are ready to step into the code to unblock the team or expedite delivery.

Requirements

Engineering Experience: 6+ years of experience in software engineering; Strong preference for React, Typescript, Node.js and Postgres SQL

Management Experience: 3+ year managing, coaching and developing agile software engineering teams in a SaaS environment.

AI Champion: A champion for modern AI tooling and process improvements, with a proven ability to evangelize and drive AI-assisted development practices across engineering teams.

Communication: Exceptional organizational and communication skills, necessary for cross-functional work among teams.

Adaptability: Proven ability to remain effective and lead teams through evolving project scopes and organizational changes.

Location: Ability to work from one of our hiring hubs with minimal travel requirements, approximately 1 to 2 times per year.

Technical Foundation: Bachelor's degree in Computer Science or equivalent professional experience.

Bonus Experience

Experience with FedRAMP compliance or government contract work.

Security governance and infrastructure experience.

Experience with Nest.js and Python

HealthTech or highly regulated industry experience.

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