Senior Platform & Reliability Engineer (SRE)
Vizcom • San Francisco, California, United StatesAbout Vizcom
Vizcom is a visual creation platform that combines modern web tooling with AI-powered workflows. Our stack includes React/TypeScript frontend, Node/Koa + PostGraphile API services, PostgreSQL, Redis, BullMQ queues, and Kubernetes-based production infrastructure.
We’re hiring a senior owner of stability and infrastructure to ensure the platform is reliable, fast, and resilient as we scale.
Role Mission
Own service reliability end-to-end: prevent incidents, reduce blast radius when failures happen, and lead fast, high-quality recovery when production degrades.
This is a hands-on technical leadership role with authority to set reliability standards and enforce production guardrails.
What You’ll Own
Reliability bar: Set and enforce SLIs/SLOs/error budgets for critical user flows.
Production architecture resilience: Drive failure isolation across API, workers, queues, and dependencies so one subsystem cannot take down core access.
Kubernetes runtime reliability: Define probe contracts, rollout/rollback standards, graceful shutdown behavior, scaling/resource policies, and startup safety.
Queue + job safety (BullMQ/Redis): Own poison pill containment and workload isolation.
Incident command quality: Lead Sev1/Sev2 response end-to-end (containment, communications, technical direction, RCA, corrective action execution).
Reliability operating system: Own observability quality (signals over noise), on-call effectiveness, runbooks, and postmortem discipline.
Release safety authority: Gate risky deploys and enforce reliability guardrails when production health is at risk.
Traits We’re Looking For
Calm, structured incident commander under pressure.
Thinks in failure modes and blast radius by default.
Pragmatic: can stabilize quickly, then implement durable fixes.
High ownership and strong written communication.
First 90 Days
Establish baseline reliability metrics and identify top platform risks.
Tighten incident response mechanics (roles, comms cadence, runbooks, status updates).
Deliver high-impact hardening fixes across probes/startup paths/queue safety.
Publish a prioritized 6–12 month reliability roadmap with clear ownership and milestones.
If possible please include one incident you personally led and send to Jordan@vizcom.com :
1) what failed,
2) how you contained it,
3) what permanent fixes you shipped, and measured.