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Aircall

Senior Software Engineer

Aircall • US
Python Hybrid
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Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.

Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.

We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.

At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.

How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

As a Senior Software Engineer for the Integrations team, you will be responsible to design, develop, and optimize scalable, high-performance cloud-based solutions. In this role, you will work across the entire software development lifecycle, contributing to architecture, coding, testing, and deployment while ensuring high-quality and reliable deliverables. You’ll collaborate closely with cross-functional teams to translate requirements into technical solutions. This position offers the chance to solve challenging technical problems, mentor junior engineers, and make a meaningful impact on the design, development, deployment, and operation of world-class software and features that add customer value.

Your Responsibilities @ Aircall:

  • Participate in requirements analysis to help with providing the right technical and business solutions for our customers
  • Have key responsibilities within the design, architecture, and end-to-end delivery of your development
  • Write clean scalable code and test and deploy applications and systems
  • Revise, update, refactor, and debug code
  • Participate in code reviews to ensure code quality and share knowledge.
  • Be part of an engineering organization delivering high quality, secure, voice solutions to Aircall clients
  • Involvement in product and platform performance optimization and live site monitoring
  • Participate in an on-call rotation to respond to critical system issues and ensure continuous system reliability
  • Mentor junior members of the team, providing guidance and support in their professional development.
  • Security is at the forefront of your mind in everything that you do

    • Basic Qualifications

  • 5+ years of professional experience in back-end or full-stack development
  • Expert level programming ability with Typescript (+React), Python, or Ruby
  • Deep understanding of software development practices, scalable system architecture, security best practices and cloud-based platforms
  • Proven understanding of distributed computing principles and experience with cloud-based platforms
  • Exceptional analytical and problem-solving skills, with the ability to effectively troubleshoot complex data issues
  • Excellent communication and collaboration skills, you should thrive while working in a cross-functional team environment
  • Experience with on-call rotations, and implementing monitoring and alerting systems
  • Comfortable working in a fast-paced, dynamic environment with evolving priorities

    • Preferred Qualifications

  • 7+ years of professional experience in back-end or full-stack development
  • 5+ years of experience of deploying software to cloud-based platforms (AWS, Azure, GCP)
  • Extensive experience owning your own software through the complete software development life cycle
  • Significant experience in delivering software with a focus for security, scalability, availability, and performance
    • Apply Now