Senior Software Engineer – Maintenance & Support
TrackTik • CA Hybrid/Remote
At Trackforce, we’re transforming how physical security operations are managed across the globe. As the world’s leading SaaS platform for physical security workforce management, we empower security companies and organizations with a streamlined solution to manage their guard forces. Our technology helps teams respond faster, operate more efficiently, and drive down costs — all while staying focused on what matters most: safety and protection.
We support over 4,600 clients in more than 50 countries and are proud of our growing team of 300+ professionals. With global offices that include headquarters in Dallas, Texas and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across borders and time zones in a dynamic hybrid work environment that values connection, flexibility, and impact.
We’re seeking a Senior Software Developer to join our team, with a strong focus on maintaining and improving existing systems that support our core business functions. This is a key role for someone who thrives on solving real-world problems, improving system stability, and mentoring others—all while keeping customer and business needs in sharp focus.
You’ll work closely with other developers, product stakeholders, and the client support department to ensure technical issues are resolved efficiently and sustainably. The maintenance team serves as the first line of defense for escalated issues: filtering, resolving where possible, and funneling complex cases to specialized development teams. We believe in a “you build it, you own it” approach—taking responsibility for the systems we maintain and constantly seeking ways to improve them.
You’ll also contribute to modernizing support and maintenance workflows, including exploring AI-powered tools to automate diagnostics, improve triage efficiency, and boost team productivity. Additionally, you’ll play a key role in enhancing internal tooling and developer experience—making sure our teams can deliver high-quality work with ease and confidence.
Your contributions will go beyond fixing bugs—you’ll shape how we maintain quality and reliability over time.