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Aircall

Software Engineering Manager - Madrid based

Aircall • ES
Python Hybrid
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Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

As a Software Engineering Manager for Agent Productivity, you will define technical strategies, oversee software development, and drive operational excellence to deliver reliable, secure, and high-quality solutions.

Your team focuses on :
- Developing an AI-powered productivity assistant to enhance agent productivity
- Creating intuitive and accessible conversation experiences
- Implementing growth strategies to scale these services to numerous customers

You’ll collaborate closely with product managers, customer-facing teams, and cross-functional stakeholders to translate business needs into technical execution.

Your Responsibilities @ Aircall:

  • Define the technical vision and roadmap aligned with business goals and customer needs
  • Oversee software design and architecture to ensure scalable, maintainable, and reliable solutions
  • Recruit, onboard, mentor, and provide feedback to team members while building an inclusive and collaborative culture
  • Collaborate with product and customer-facing teams to understand needs and prioritize features based on impact
  • Manage timelines, priorities, and quality to ensure predictable and successful delivery of software releases
  • Ensure system reliability, availability, and performance through robust monitoring and alerting systems
  • Work with product, operations, and customer success teams to deliver holistic solutions
  • Drive initiatives to reduce technical debt, optimize processes, and improve team efficiency
  • Use customer feedback and analytics to guide product enhancements and iterative improvements
  • Measure team performance (e.g., delivery velocity, uptime) and share updates with stakeholders
  • Adhere to security best practices and regulatory requirements
  • Leverage emerging technologies and tools to maintain a competitive edge
  • Communicate clearly and proactively with stakeholders, keeping them informed of progress, risks, and trade-offs

    • Qualifications

  • 5+ years of experience in back-end or full-stack development
  • 2+ years of experience managing a team of Engineers
  • Expert level programming ability with Typescript/Javascript, Ruby, Python, or equivalent languages
  • Professional experience in delivering software with a focus on security, scalability, availability, and performance
  • Exceptional understanding of software development practices, scalable system architecture, and cloud-based platforms
  • Familiarity with modern development tools, CI/CD pipelines, and monitoring solutions
  • Analytical and problem-solving skills, with the ability to effectively troubleshoot complex issues
  • Ability to recruit, mentor, and retain engineering talent while fostering a collaborative, inclusive culture
  • Excellent communication skills to effectively collaborate across technical and non-technical teams
  • Demonstrated ability to balance short-term delivery goals with long-term technical investments
  • Comfortable working in a fast-paced, dynamic environment with evolving priorities

    • Would be a plus:

  • 7+ years of experience in back-end or full-stack development
  • 5+ years of experience of deploying software to cloud-based platforms (AWS, Azure, GCP)
  • Experience delivering and maintaining large-scale, customer-facing products with high availability and performance
  • Background in leading teams that work with microservices, APIs, and distributed systems
  • Knowledge of advanced monitoring, observability, and incident response practices for production environments
  • Familiarity with DevOps principles, infrastructure as code, and containerization
    • Apply Now