About Fresha
Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google
Role Overview
Fresha is entering its next phase of global scale, and the Platform team plays a vital role in making that growth fast, safe, and sustainable.
As a Platform Engineering Team Lead, you will be accountable for the team’s performance and outcomes — ensuring delivery is predictable, communication is proactive, systems are well-architected, and operational standards are upheld.
With the rapid acceleration of AI and automation, this is a unique moment to transform how platforms are built and operated — reducing toil, improving reliability, and enabling smarter, faster engineering decisions.
You will support Fresha’s growth by driving infrastructure readiness, aligning platform strategy with business outcomes, and applying AI where it delivers real operational leverage.
We care deeply about customer impact, even when the work is internal - platform improvements ultimately exist to help Fresha deliver better experiences to customers.
Our Tech Stack
DockerAWS EKSKafka / AutoMQ for asynchronous messagingElixir & Ruby for core servicesgRPC for inter service communicationGraphQL for API ingressNext.js / TypeScript for frontendPostgreSQL (RDS) for persistent storageGitHub Actions (primary CI), with Jenkins & Argo Workflows for legacy pipelinesRedis for key/value storageTerraform for infrastructure as codePython and GoLang for our Platform toolsDatadog, Sentry for observability and incident response
What You Will Be Doing
Platform & Infrastructure Readiness
Apply AI-assisted approaches to reduce toil, improve reliability, and support platform decision-making where it creates clear valueAlign technology direction with broader company strategy and operational prioritiesDefine and evolve infrastructure architecture to support multi-region deploymentsObservability & Operational Excellence
Implement with AI-assisted detection, triage, and automation to improve signal quality and reduce manual effortExtend monitoring, alerting, and observability capabilities across servicesMake operational data easy to access, understand, and act onOwnership, Delivery & Cross-Team Leadership
Drive cross-functional initiatives across Product, Engineering, and Security stakeholdersOwn the reliability and performance of the platform, ensuring the team consistently delivers high-quality resultsScope, prioritise, and deliver platform initiatives with clear outcomes and accountabilityPeople Leadership & Talent Growth
Set goals that are ambitious but achievable, without compromising technical standardsEnsure the team is clear on expectations and empowered to make value-added decisionsDevelop engineers through coaching, delegation, and feedbackFoster continuous learning through retros, documentation, and knowledge-sharingOwn onboarding and team health, ensuring engineers are set up for success
We’d Love to Hear From You If You
Have proven experience as an engineering leader, driving high-impact outcomes across platform, infrastructure, or reliability teamsBring hands-on experience applying automation and AI/LLM-based tools to improve observability, incident response, and reduce operational toilStrong technical background across infrastructure, cloud platforms, and distributed systemsKnowledge of cloud architecture, workload management, DevOps, and SRE principlesExperience with AWS (EKS, RDS, S3, CloudFront), or equivalent platforms on GCP or AzureUnderstanding of Linux and networking fundamentals (TCP/IP, DNS, firewalls, load balancing, VPNs)Demonstrate strong programming and automation skills in Python, Go, or Bash, and use Infrastructure as Code (Terraform) to build repeatable, low-risk systemsPractical experience building observability systems across metrics, logs, and traces, using tools such as Datadog, Grafana, ELK, Sentry, and OpsGenieCreative problem-solving mindset, with the ability to simplify complex systems and unlock scalable solutionsComfortable operating in a fast-paced, rapidly evolving environment with high ownership, ambiguity, and strong accountability
Interview Process
Screen Stage - Video-call with a member from the Talent Team (45-60min)1st Stage - Technical video/In-person interview with the team (60min)2nd Stage - Technical Video/In-person interview with Team (up to 1.5 hours)Final Stage - Video interview with VP of Engineering & CTO (60min)
We aim to finalise the entire interview process and deliver feedback within 4 weeks.
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe
